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Privacy Policy

Welcome to TOV, where your privacy is of paramount importance to us. This Privacy Policy outlines the types of information we collect from visitors, how we use and protect this information, and your rights concerning your personal data. By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Personal Identification Information

  • Name, e-mail address and, if you choose to give it, phone number, when you send us a request through our contact form.
  • The details you add to that request: activities of interest, dates, group size, hotel or area, language and any special requirements you choose to share.

Financial Information

  • We do not collect payment details. Bookings are made and paid on our partners’ websites, under their own terms and privacy policies.

Service Usage Information

  • Records of your communications with us, including the messages you send through our contact form and our replies.

Technical Data

  • IP address, browser type and version, time zone setting, operating system and platform, pages requested, and date and time of the visit.
  • The record of your cookie choice, stored in your browser.

2. How We Use Your Information

To Provide and Enhance Services

  • Answer your questions and requests about activities in Dubai and the United Arab Emirates.
  • Show you the pages, maps and content you ask for.

For Communication

  • Contact you about your request and manage our relationship with you, including responding to inquiries and complaints.

For Security and Legal Compliance

  • Ensure the security and integrity of our website.
  • Detect and prevent fraud, spam and other illegal activities, including with the Cloudflare Turnstile check on our contact form.
  • Comply with legal obligations and resolve disputes.

To Improve Our Services

  • Understand which guides are useful and improve our website. Audience statistics are only used with your consent.

3. Sharing Your Information

With Trusted Partners

  • Service providers who help us run the website, such as our hosting provider, our e-mail delivery, Cloudflare (Turnstile security check) and Google (Google Maps and Google Fonts).
  • Booking partners, such as GetYourGuide, once you click a link to their website. Their privacy policy applies from that point, and they may set their own cookies. We may receive a commission if you book (see our Affiliate disclosure).
  • We do not sell your personal data.

For Legal Reasons

  • If required by law or to respond to legal processes.
  • To protect the rights, property, or safety of TOV, our visitors, or others.

Business Transfers

  • In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the new owner.

4. Security of Your Information

We implement a variety of security measures to maintain the safety of your personal information. This includes:

  • A website served over HTTPS (encrypted communication).
  • Restricted access to the administration of the website and to the requests we receive.
  • A security check on the contact form to limit spam and abuse.

No system is perfectly secure, so please do not send sensitive information through the contact form.

5. Your Rights

Access and Correction

  • You have the right to access and correct your personal information held by us. You can request a copy of the data we hold about you.

Data Portability

  • Request to receive your personal data in a structured, commonly used, and machine-readable format.

Erasure and Restriction

  • Request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected.
  • Request restrictions on the processing of your data under certain circumstances.

Objection to Processing

  • Object to the processing of your personal data for direct marketing purposes.

Withdraw Consent

  • Withdraw your consent to the processing of your personal data at any time, without affecting the lawfulness of processing based on consent before its withdrawal. You can change your cookie choice at any time with “Cookie settings” in the footer.

6. Cookies and Tracking Technologies

We use as few cookies and similar technologies as possible. Optional content, such as Google Maps, loads only after you accept it. You can change your choice at any time.

Types of Cookies We Use

  • Essential Cookies: necessary for the operation of our website, including the record of your cookie choice.
  • Embedded content: Google Maps on activity pages, loaded only if you accept.
  • Performance Cookies: audience statistics, used only if we enable them and only with your consent.
  • We do not use marketing or advertising cookies.

Details are in our Cookie policy.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us through our contact page.

Last updated: 15 November 2026.