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Terms and Conditions

Welcome to TOV. By using our website, you agree to these Terms of Service (“Terms”). Please read them carefully. If you do not agree to these Terms, you must not use our website. These Terms govern your use of our website and set out your rights and obligations as a visitor.

1. Scope of Services

TOV is an independent guide to activities and experiences in Dubai and the United Arab Emirates. We publish information and recommendations (“Services”). We do not sell tickets, take payments or run the activities described. Bookings are made on the websites of third-party providers and partners (“Third Parties”), and we act solely as a source of information and a referral to them.

2. No Guarantee of Availability

While we strive to keep our guides accurate and up to date, we do not guarantee the availability of any activity, date, opening hours or access conditions. These can change without notice. Always confirm the current details with the Third Party before you travel.

3. Third-Party Services

Third-Party Responsibility

  • Our website links to Third Parties, such as GetYourGuide. We are not responsible for the performance, actions, or omissions of these Third Parties.
  • Any issues, disputes, or claims arising from your use of Third Party services must be resolved directly with the respective provider.

No Endorsement

  • The inclusion of a Third Party service on our website does not constitute a guarantee by us. We do not guarantee the quality, safety, or suitability of any Third Party service.

Affiliate Links

  • Some links are affiliate links: if you book through them, we may receive a commission at no extra cost to you. See our Affiliate disclosure.

Limitation of Liability

  • To the fullest extent permitted by law, TOV disclaims all liability for any loss, damage, injury, or expense arising from or in connection with the use of Third Party services, including but not limited to travel delays, cancellations, or service deficiencies.

VIP TOV Dubai

  • Some pages link to VIP TOV Dubai (vip.tov.ae), a separate private concierge service. Its services are provided under the terms published on its own website.

4. User Responsibilities

Accurate Information

  • You agree to provide accurate, current, and complete information when you contact us. Any false or misleading information may result in our refusing to reply.

Compliance with Terms

  • You agree to comply with all applicable laws, regulations, and Third Party terms and conditions when using our website and the activities it describes.

Personal Conduct

  • You are responsible for your own actions and conduct while engaging with Third Parties. We are not responsible for any misconduct or inappropriate behavior on your part.

5. Compliance with UAE Laws

Regulations and Customs

  • You agree to comply with all applicable laws and regulations of the United Arab Emirates, including but not limited to those related to religion, politics, and public behavior.
  • Failure to comply with UAE laws may result in legal consequences, and TOV denies any responsibility for any legal issues that may arise from your actions.

Government Assistance

  • If you encounter any issues or require assistance related to legal, regulatory, or other matters, you should contact the appropriate UAE government agencies or institutions. We recommend visiting official government websites or local authorities for guidance and support.

Disclaimer of Responsibility

  • We are not liable for any adverse outcomes resulting from your actions or behavior during your visit to Dubai or while participating in activities. You acknowledge that you are solely responsible for adhering to UAE laws and regulations.

6. Bookings and Payments

Bookings

  • Your booking is a contract between you and the Third Party. TOV is not a party to it.

Third-Party Charges

  • You are responsible for all charges imposed by Third Parties, including ticket prices, reservation fees, and service charges. These are shown on the Third Party’s website before you pay.

Payment Methods

  • TOV does not take payments. Payment methods and timing are set by the Third Party.

7. Cancellation and Refund Policy

Cancellation by You

  • If you need to cancel a booking, contact the Third Party you booked with as soon as possible. Cancellation policies vary depending on the provider, and you may be subject to cancellation fees.

Cancellation by the Provider

  • Providers may cancel or change an activity. Any applicable refunds are processed according to the provider’s policies.

8. Limitation of Liability

General Limitation

  • To the fullest extent permitted by law, TOV will not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, lost data, or loss of goodwill, arising out of or in connection with your use of our website.

Maximum Liability

  • As TOV does not sell its own services, our total liability to you for any claim arising out of or relating to these Terms or our website will not exceed the amount you paid to us, which is nil.

9. Indemnification

You agree to indemnify and hold harmless TOV, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including legal fees, arising out of or in connection with your use of our website, your violation of these Terms, your infringement of any rights of another, or your failure to comply with UAE laws and regulations.

10. Changes to Terms

We may update these Terms from time to time. Any changes will be posted on our website, and it is your responsibility to review these Terms periodically. Your continued use of our website after any changes signifies your acceptance of the updated Terms.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of Dubai jurisdiction, without regard to its conflict of laws principles. Any disputes arising from or relating to these Terms or our website will be subject to the exclusive jurisdiction of the courts of Dubai jurisdiction.

12. Contact Us

If you have any questions about these Terms, please contact us through our contact page.

By using TOV, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. We strive to provide accurate and useful information while ensuring that we are not held liable for circumstances beyond our control.

Last updated: 15 November 2026.